How can I purchase your products?
We are of course able to accept payment online or if you would prefer we can take orders on the phone to do so please call 0845 519 8531 . We also attend a number of fairs and events across the country where we hope to see you soon and will also be available in a select number of retailers.
What do I do if I have difficulty ordering on the website?
If you have had any difficulty in the ordering process please call us on 0845 519 8531 or email us at firstname.lastname@example.org and we will do our best to resolve the issue as soon as possible.
What do I do if I have forgotten my password to login?
By entering the orginal email you used to create an account into the login section there is an option to have your password sent to you. If you have any difficulty with this please email us at email@example.com and we will do our best to help
I live overseas - can I purchase products?
We currently dispatch to certain selected countries. Please email us at firstname.lastname@example.org and we will be able to advise.
Our prices include UK VAT so this will be charged at the point of order and then credited back to you.
How much is postage?
Please see our postage section available on both the home page and product pages.
What do if I have not received my goods within the time set out in the delivery options form?
If you are experiencing unnecessary delay please inform us and we will investigate for you. You will be entitled to a full refund if we have not delivered the items within 30 days beginning on the day after you place your order, other than in the case of pre-orders, for which the dispatch date will be on or around the date set out on our website for that product.
Please email: email@example.com or please call us on 0845 519 8531 and we will be able to help resolve the situation for you.
What do I do if I’m not completely happy with the product?
We hope you are delighted with your new Toomer Bros product. However if you are not completely happy with our product, even if it is not defective, you have the right to return it and to receive a full refund at any time within 30 days from day you receive the product, provided it is in ‘as new’ condition complete with original packaging and labels. Please follow the returns process below
What do I do if the products are faulty?
If the goods are faulty we will refund the purchase price, delivery charge and any reasonable direct costs you incur in returning it to us. [Alternatively, if you would prefer, we will replace the faulty item as soon as reasonably possible]. Please follow the returns process below
What do I do if I want to exchange the product?
If you are not happy with the size or colour of the product we will be happy to exchange it for a different product of your choosing, provided that the item you are exchanging is in ‘as new’ condition complete with original packaging and labels. Please follow the returns process below
The returns process?
If you would like to return a product please email us as soon as possible at firstname.lastname@example.org quoting your order number and your reason for the return.
Please complete the returns slip found with your original purchase. Alternatively, if you cannot find the returns slip, please email us at email@example.com and we will send a new one to you.
Once you have completed the returns slip, post the item back to:
You will be responsible for the cost of returning the product to us (unless it is faulty, incorrect or misdescribed, in which case we will refund the purchase price, delivery charge and any reasonable direct costs you incur in returning it to us. You must return the product in suitable packaging to ensure it reaches us in good condition. We recommend that for peace of mind you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. In case of dispute, we also recommend you retain proof of sending.
We will confirm receipt of the product as soon as it reaches us, and will refund the purchase price and original delivery charge of any goods returned no later than 30 days from the day when you give us notice of cancellation.
Where can I find your complete terms & conditions?
The above is a summary of our full terms and conditions available on this website under 'Terms & Conditions'. You should still read the full terms and conditions before placing an order or returning a product to us.
How Do I connect the Inner quilted Jacket to the Outer Waterproof Jacket to make the Toomer Bros Combination Shooting Jacket?
SImply turn the inner quilted jacket inside-out so. Now slip this inside-out inner jacket inside the outer waterproof jacket. You will find loops at the end of each sleeve and at the collar to connect the two jackets together. Now button the jackets together to complete the transformation. You should now find that the pockets of the inner jacket now act as inside pockets for the combination jacket.